East Field Service Team
When it comes to eye care, precision and reliability are everything. At Advancing Eyecare Services, we understand that behind every accurate diagnosis and successful procedure is a network of high-performing ophthalmic equipment—and behind that equipment is our expert service team. These dedicated professionals are your trusted service partners, working tirelessly to ensure your instruments are always operating at their best.
At the heart of great leadership is a strong sense of responsibility—and for Joe Muschello, that sense of responsibility carries through both his professional and personal life. As Director of Field Services at Advancing Eyecare Services, Joe leads with the same commitment and focus he brings to being a husband, a dad to a 16-year-old daughter, and a PADI-certified Divemaster. He lives in Ft. Myers, Florida, a community deeply connected to the water, and spends his free time fishing and boating, often drawing lessons from the quiet patience and precision required in both activities.
Since joining the company in 2023, Joe has been instrumental in elevating the performance, professionalism, and responsiveness of our service operations. From hands-on equipment installation and repairs to leading large technical teams, he has developed a deep understanding of what it takes to maintain and service sophisticated ophthalmic systems.
Championing Accountability Across the Team
With more than 20 years of experience in the ophthalmic and medical device industries, Joe knows what it takes to deliver high-performance service. For him, success starts with accountability.
“Accountability has always been a cornerstone of my work,” Joe says. At Advancing Eyecare Services, he emphasizes clear expectations and open communication. By deploying systems that align technical performance with service outcomes, Joe ensures that every team member understands how their work impacts the customer experience. This culture of ownership results in more reliable service and optimal equipment functionality.
Customer Satisfaction as a Service Standard
For Joe, technical skills are only part of the equation. “Understanding the client’s needs is the first step toward customer satisfaction,” he explains. “Fishing and leading a service team aren’t all that different,” he jokes. “You need the right tools, a steady hand, and a lot of communication.” He trains his service team not just to fix equipment but to deliver long-term solutions, offer personalized training, and build enduring trust with every customer interaction.
We start every service interaction with a conversation – not just about what’s broken, but about how the issue is affecting their day-to-day operations. We also follow up after every service visit to confirm satisfaction and ask for feedback. That gives us a real-time pulse on what’s working and where we can improve. It’s not just about fixing the equipment, it’s about supporting the practice as a whole. That’s what builds trust.
Setting the Bar for Professionalism
Joe’s focus on professionalism sets the tone for his entire team. Whether resolving a high-stakes issue or completing a routine maintenance visit, his team approaches every interaction with respect, clarity, and technical confidence. “Professionalism assures our clients that we’re competent, capable, and reliable,” Joe notes—a principle that drives our daily work in the field.
Your Trusted Partner in Performance
The field services team at Advancing Eyecare Services exists to support the work of eye care professionals like you. We don’t just repair equipment—we partner with you to extend its lifespan, ensure safety, and maximize uptime. With leaders like Joe Muschello at the helm, you can trust that every visit from our team is one step closer to seamless, stress-free equipment performance.
We’re more than just service technicians. We’re your partner in keeping your practice running smoothly. Whether you’re dealing with a major system upgrade or a minor calibration, we’re here to ensure your equipment is reliable, your staff is trained, and your patients are well served. You can count on us.
Your Trusted Partner in Performance
The field services team at Advancing Eyecare Services exists to support the work of eye care professionals like you. We don’t just repair equipment—we partner with you to extend its lifespan, ensure safety, and maximize uptime. With leaders like Joe Muschello at the helm, you can trust that every visit from our team is one step closer to seamless, stress-free equipment performance.
We’re more than just service technicians. We’re your partner in keeping your practice running smoothly. Whether you’re dealing with a major system upgrade or a minor calibration, we’re here to ensure your equipment is reliable, your staff is trained, and your patients are well served. You can count on us.
